Terms & Conditions

Last updated: August 2026

1. 1. Delivery dates

   All dates are estimations and subject to change without prior notice.

2. 2. Inspection at destination

   Kindly note that all goods are subject to inspection by MRA in Malawi and may be randomly opened and checked at the border.

3. 3. Duties and household goods

   Our prices include MRA duty on household goods and personal effects on the assumption that they are clothes and groceries.

4. 4. High-value items

   Any high-valued items might attract extra costs as deemed by MRA (sender to bear the extra costs if any). Please always inform us if you are sending such items in drums or boxes.

5. 5. Insurance

   All our consignments are not fully insured. We have freight liability insurance. If you are sending vehicles or high-valued items, kindly arrange to buy marine insurance separately.

6. 6. Breakables

   Breakables in drums or boxes are not insured and not claimable in case of damage.

7. 7. Televisions

   TVs are not insured. In case of screen damage, shipping cost plus a maximum of £100.00 can be claimed for old TVs of all sizes; shipping cost plus a maximum of £150.00 for 40” to 55” brand new TVs; and £200.00 for up to 75” brand new TVs.

8. 8. BIFA standards and liability

   Kindly note that our company operates in accordance with the British International Freight Association (BIFA) standards. We are a qualified member, meaning we have no liability on partial losses and have limited liability in the case of complete loss of billed/invoiced items.

   • BIFA standards stipulate a compensation of £2.00 per every kg or £2,000.00 per tonne for completely lost or stolen items (packages). There is no compensation on partially stolen items.
   • BIFA trading conditions 2021 (England) edition in current use are available on our website. See our BIFA Terms and Conditions page or visit the BIFA website for your reference.

9. 9. Collection at destination

   Goods must be collected at the destination point within 2 days of notification otherwise stored at owner’s risk and subject to disposal after one week of being notified.

10. 10. Refusal of service

    We reserve the right to refuse or terminate services to any customer at our discretion, especially in cases of fraud, violation of these terms, or abusive behaviour toward our staff.

11. 11. Outstanding invoices

    All goods with outstanding invoices will be kept on hold at owner’s risk and subject to disposal, without owing anything to the owner, after a week of being notified.

12. 12. Contract parties

    This contract is only between the sender and Dusk Commercials Ltd registered in the UK. We do not bear any responsibility to the receiver.

13. 13. Restricted items

    • Guns, bullets
    • Any explosive device or materials
    • Drugs and any illegal substances

14. 14. Acceptance of terms

    By booking with us, you accept the above terms and conditions including those of BIFA standards. Where you need any clarification regarding the above, kindly contact us using the details below.